top of page
Trenton Moore
PROFESSIONAL IN
Learning & Development
Hi,
I'm
Trenton
I build engaging learning experiences, improve processes, and turn complex information into something people actually enjoy using.
From training systems and instructional content to process improvement and creative problem-solving, this page highlights the work behind the results.
Scroll to explore my experience, projects, and professional journey.
Learning Content Developer
EDUCATION
Pre-Business, A.A. (General Transfer)
Grand Rapids Community College
01/2023 - Current
Enrolled to obtain credits for transfer to University of Michigan-Dearborn.
Grand Rapids, MI
Plans to pursue Masters Degree in Instructional Design.
Marketing & Management
Allegan County Area Technical & Education Center
09/2017 - 05/2018
Excelled in "Marketing & Management Program".
Allegan, MI
Certificate of Completion from program.
General Education
Wayland Union High School
09/2014 - 05/2018
Highschool Diploma
Wayland, MI
Focus on Business-Based Elective Programs.
Duel-Enrolled at Davenport University
ACHIEVEMENTS
Business Professionals of America
Has earned numerous awards and accomplishments. Awarded for events in Presentation Management (3 awards), Administrative Support Procedure's (2 awards), Website Design (1 award), Publishing applications (1 award), and Spreadsheets (2 awards)
(2015 - 2018)
Microsoft Office
Obtained certification for Microsoft Office Word and Microsoft Office PowerPoint. I am proficient in Microsoft Office Excel as well
(2017 - Current)
Fair Housing Basics & Best Practices
Awarded by the Fair Housing Center of West Michigan in late 2019 & awarded Fair Housing Annual Update in mid 2020
(2019)
Career Progression
A look at the roles, responsibilities, and growth that shaped my professional experience.
December 2022 - Now
National Leasing Trainer
Learning Content Developer
Regions in 20+ States
Monarch Investment and Management Group is one of the largest multifamily property management companies in the United States, managing a nationwide portfolio of apartment communities across numerous markets. With a strong focus on operational excellence, resident experience, and internal growth, the company continues to expand its presence across diverse markets nationwide.
I joined Monarch as a National Leasing Trainer, where I facilitated training programs and supported onsite teams across the company’s portfolio. Through my initiative to identify opportunities for improvement and additional departmental support, I worked closely with the Director of Training to help shape and transition into a newly developed Learning Content Developer role. This transition allowed me to focus more heavily on creating engaging learning materials, visual resources, process documentation, and training content designed to support employees across multiple roles and departments throughout the organization.
Achievements / Responsibilities
-
Received consistently positive feedback from trainees and leadership, contributing to improved employee performance, confidence, and retention.
-
Developed and facilitated training programs focused on customer service, sales techniques, conflict management, fair housing, and administrative operations using Adobe Captivate, PowerPoint, and multiple LMS platforms.
-
Evaluated training opportunities through secret shop results, employee performance reviews, and operational feedback to recommend and implement targeted learning solutions.
-
Helped organize, expand, and maintain the company’s training resource library, including the development of leasing, retention, and operational training manuals.
-
Coordinated and delivered live webinars and virtual training sessions through GoTo Webinar and Microsoft Teams, alongside in-person group and one-on-one coaching.
-
Trained newly hired employees to prepare them for success in their roles, ensuring they were equipped with the knowledge, tools, and confidence needed to perform effectively.
-
Provided continued development and advanced training for experienced employees to strengthen performance, reinforce best practices, and support ongoing professional growth.
-
Designed supplemental learning materials and visual training resources using Word, Canva, PowerPoint, Photoshop, Excel, Publisher, and other digital design tools.
-
Developed comprehensive online training courses using Articulate Storyline, designing highly interactive and engaging modules that enhance learner participation, knowledge retention, and alignment with company branding.
MAJOR ACHIEVEMENT:
Rather than trainees watching a video screenshare of someone using our CRM system, I recreated an interactive simulation of the CRM system from scratch using Articulate Storyline - allowing for realistic hands-on experience to benefit learning retention.
October 2021 - December 2022
Leasing Professional
Assistant Community Manager
Wyoming, MI
Trilogy Real Estate Group is a multifamily property management company focused on creating high-quality living experiences through strong resident relationships, operational excellence, and community engagement. Working within a fast-paced residential environment provided valuable experience in customer service, communication, leadership, and day-to-day property operations.
I began my time at Trilogy (Waterchase Luxury Apartments) as a leasing professional before being promoted to Assistant Community Manager. In this role, I expanded my responsibilities beyond leasing and resident relations to include team support, operational oversight, accounting responsibilities, staff training, and community marketing initiatives. This experience helped strengthen my leadership abilities while building the foundation for my future transition into training and learning & development.
Achievements / Responsibilities
-
Managed day-to-day leasing operations, including converting prospects into residents, conducting tours, executing lease agreements, and supporting resident retention efforts.
-
Assisted with property operations, delinquency management, aged receivables, month-end reporting, and other accounting-related responsibilities.
-
Supported legal and compliance processes by coordinating and attending court appearances related to non-payment filings and resident disputes.
-
Helped oversee onsite operations and staff performance to ensure company policies, procedures, and service standards were consistently maintained.
-
Assisted in training and supporting team members, helping strengthen operational consistency and customer service performance.
-
Planned and promoted resident events and community engagement initiatives designed to improve resident satisfaction and retention.
-
Created marketing materials, social media graphics, and promotional content for outreach campaigns, leasing initiatives, and community events.
August 2019 - August 2021
Leasing Agent
Senior Leasing Agent
Grand Rapids, MI
Land & Co. was home to the largest apartment community in the local market, a 1,764-unit residential property that required a high level of coordination, efficiency, and strong customer service across a fast-paced leasing environment. Working within such a large-scale community provided extensive experience in managing high traffic leasing activity, resident relations, and operational consistency across a high-volume portfolio.
I started as a Leasing Agent, where I was responsible for guiding prospective residents through the leasing process, including providing detailed information on floor plans, conducting in-person and virtual tours, and supporting applicants through application submission and approval. Over time, I was selected for a newly created Senior Leasing Agent role, where I took on expanded responsibilities supporting the leasing team, assisting with training new leasing consultants, and helping improve overall team performance and consistency across daily operations.
Achievements / Responsibilities
-
Managed day-to-day leasing operations, including converting prospects into residents, conducting tours, executing lease agreements, and supporting resident retention efforts.
-
Assisted with property operations, delinquency management, aged receivables, month-end reporting, and other accounting-related responsibilities.
-
Supported legal and compliance processes by coordinating and attending court appearances related to non-payment filings and resident disputes.
-
Helped oversee onsite operations and staff performance to ensure company policies, procedures, and service standards were consistently maintained.
-
Assisted in training and supporting team members, helping strengthen operational consistency and customer service performance.
-
Planned and promoted resident events and community engagement initiatives designed to improve resident satisfaction and retention.
-
Created marketing materials, social media graphics, and promotional content for outreach campaigns, leasing initiatives, and community events.
June 2016 - August 2019
Grand Rapids, MI
Sandwich Artist
Opening Manager
Training & Hiring Manager
Working within a locally operated Subway franchise provided early experience in customer service, leadership, team development, and day-to-day business operations within a fast-paced restaurant environment. The role required strong communication, adaptability, and the ability to balance operational responsibilities while maintaining a positive customer experience.
I began as a Sandwich Artist before being promoted to Opening Manager and later Training & Hiring Manager. As my responsibilities expanded, I became more involved in onboarding, staff development, operational procedures, and team leadership. This experience helped build the foundation for my long-term interest in training, process improvement, and employee development.
Achievements / Responsibilities
-
​Recruited, interviewed, and supported the hiring process for new team members and management candidates.
-
Trained new and returning employees on operational procedures, customer service standards, food preparation, and daily responsibilities.
-
Communicated new product launches, company initiatives, and operational updates to staff to maintain consistency across the team.
-
Assisted with onboarding processes and training documentation for newly hired employees.
-
Created standard operating procedures, reference documents, and workflow charts to improve consistency and team efficiency.
-
Managed opening and closing operations, including cash handling, inventory management, deposits, and customer issue resolution.
-
Helped maintain a positive and efficient work environment while supporting daily restaurant operations in a fast-paced setting.
SKILLS & INTERESTS
bottom of page